Terms & Conditions (AGB)
Last updated: June 2026
§ 1 Scope and provider
These Terms & Conditions apply to all orders you place via this online shop with Humpback Whale Specialty Coffee, operated by the owner named in the Impressum (“we”). A consumer is any natural person who enters into the transaction for purposes that are predominantly outside their trade, business or profession.
§ 2 Formation of contract
The presentation of products in the online shop is not a legally binding offer but an invitation to order. By clicking the order button during checkout you submit a binding offer to purchase the goods in your cart. The contract is formed once we accept your order by separate confirmation or, at the latest, when we dispatch the goods. The automatic acknowledgement of receipt sent after you submit the order does not constitute acceptance.
§ 3 Prices
All prices shown are final prices and include statutory VAT. Any shipping costs are shown separately during the order process and are clearly identifiable before you place the order.
§ 4 Payment
Payment is made via our payment service provider Stripe. Subject to availability, credit and debit card, Apple Pay, Google Pay and SEPA direct debit are available. The purchase price is due for payment upon completion of the order.
§ 5 Delivery and shipping costs
We ship our coffees freshly packed. Delivery areas, shipping costs and estimated delivery times are shown to you during the order process before you complete the order. We reserve the right to minor variations in delivery time, e.g. due to the shipping carrier.
§ 6 Retention of title
The delivered goods remain our property until payment has been made in full.
§ 7 Right of withdrawal
Consumers have a statutory right of withdrawal. The details — including the withdrawal period, the conditions and the consequences — together with a model withdrawal form can be found in our withdrawal policy.
§ 8 Warranty
The statutory provisions on liability for defects (§§ 434 ff. BGB) apply. As coffee is a perishable natural product, please observe the best-before date stated and the storage instructions provided.
§ 9 Liability
We are liable without limitation for damage arising from injury to life, body or health and for damage caused intentionally or by gross negligence. In the case of slight negligence we are liable only for the breach of essential contractual obligations (cardinal obligations) and limited in amount to the foreseeable damage typical of the contract. Mandatory liability under the German Product Liability Act remains unaffected.
§ 10 Dispute resolution
The EU Commission's Online Dispute Resolution platform was discontinued on 20 July 2025. We are neither obliged nor willing to participate in dispute-resolution proceedings before a consumer arbitration board.
§ 11 Applicable law and jurisdiction
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory consumer-protection provisions of the country of your habitual residence remain unaffected. If you are a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is Munich.
§ 12 Final provisions
Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions shall remain unaffected.